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Is my payment secure?
Is my payment secure?
Absolutely. Your payment information is 100% secure and encrypted using industry-standard security technology. We never have access to or store your full payment details, and all transactions are processed through secure, trusted payment providers.
When will my order ship?
When will my order ship?
Due to exceptionally high demand, all orders are currently on backorder and require approximately 1–2 months for production.
Once your order has been produced and leaves our fulfillment center, it will be shipped within 6–11 business days. You’ll receive tracking information as soon as your order ships so you can follow its delivery progress.
What's the return policy?
What's the return policy?
If you’re not completely satisfied with your order, we’re happy to accept returns within 30 days of delivery. Items must be in perfect, unused condition and returned in their original condition.
Once we receive and inspect your return, we’ll process your refund accordingly.
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Frequently Asked Questions
Can I wash the robe?
Can I wash the robe?
Yes. The heating/electrical components must be removed before washing. Follow the included care instructions to keep your robe in the best condition.
Does it plug into the wall?
Does it plug into the wall?
Yes. The heating function is powered through the included electrical connection. When you want to use it without heat, you can simply wear the robe normally.
How quickly does it heat up?
How quickly does it heat up?
The robe begins warming up shortly after being turned on, giving you cozy heat without a long wait.
How warm does it get?
How warm does it get?
The heating function is designed to provide cozy, comfortable warmth rather than an intense heat. You can adjust it to your preferred level depending on how warm you like to be.
Can I use it without the heat?
Can I use it without the heat?
Absolutely. The robe is plush and warm on its own, so you can wear it normally whenever you don't need the heating function.
Is the heating function safe to use?
Is the heating function safe to use?
Yes. The robe is designed with built-in safety features for comfortable everyday use. Always follow the included safety instructions, keep the electrical components dry, and remove the heating components before washing. Never use the heating function while sleeping.
30 Day Warranty
We stand behind the quality of our robes and offer a 30-day money-back guarantee if your item arrives damaged or defective. Please ensure your device model is selected correctly at checkout!